Refund policy

Created on 29 October, 2025 • 25 views • 6 minutes read

Welcome to ToolzillaPro — a modern digital platform offering premium SEO, website optimization, and online productivity tools through digital subscriptions. This Refund Policy explains in detail how our refund process works, what is and isn’t refundable, and the terms applicable to purchases made through our website (https://www.toolzillapro.shop).

By purchasing any product or subscription plan on ToolzillaPro, you agree to the terms stated below. Because we provide digital products and subscription-based services, the nature of our business requires a specific refund approach aligned with international digital commerce and consumer protection guidelines.

1. Nature of Our Products

All our offerings, including SEO tools, analytics services, and premium subscriptions, are delivered digitally. Once a product or subscription is activated or a payment is successfully processed, the digital content becomes accessible immediately. As a result, the user gains instant access to our platform’s proprietary data and features.

Since digital content cannot be “returned” once delivered, refunds are generally not applicable after successful activation or download.

2. No Refund After Successful Payment

We follow a strict no refund or return policy once a payment has been processed successfully. This applies to all subscription plans, digital tools, downloadable resources, and premium services. Once access is granted or a license key is activated, the transaction is considered final.

This policy ensures fairness to all users and protects the integrity of our digital systems, as access to digital information and premium SEO tools cannot be withdrawn or reversed.

  • All payments made toward subscriptions are non-refundable.
  • Once the digital service is activated, no refund will be issued for any reason, including user dissatisfaction, change of preference, or misunderstanding of functionality.
  • Users are encouraged to read all details, demos, and terms before making a purchase.

3. Subscription-Based Model

ToolzillaPro operates primarily on a subscription model for access to digital tools and services. When you subscribe, you are purchasing a time-based license that allows you to use our services for a specific period. Subscription fees cover access, hosting, updates, and server maintenance for that duration.

Because these services are delivered in real-time and consumed digitally, refunds cannot be processed once the subscription has started.

  • Automatic Renewals: Some subscription plans renew automatically. Users may cancel their subscription before renewal to avoid additional charges.
  • Access Period: After cancellation, access remains available until the end of the current billing cycle.
  • Usage Responsibility: Non-usage of a service does not qualify for a refund since the subscription remains active during the paid term.

4. Transparent Billing

ToolzillaPro follows complete billing transparency. Each purchase generates a digital invoice and confirmation email containing details of the plan, duration, and amount paid. Users are encouraged to verify payment details before completing the transaction. Incorrect or accidental purchases will not qualify for refunds.

If you notice any discrepancy, you must report it to support@toolzillapro.shop within 24 hours of payment.

5. Exceptional Circumstances for Partial Refunds

While we do not entertain general refund requests, in rare cases where technical errors or duplicate charges occur due to payment gateway malfunction, ToolzillaPro may consider a partial refund after thorough verification.

Refunds under such conditions will only be processed if:

  • The transaction was charged twice for the same service.
  • The payment was made in error and no access was granted.
  • The technical issue originated from our server or billing system.

Any approved refund will be processed within 7–15 business days through the original payment method, minus applicable transaction fees.

6. No Refunds for Misunderstanding or Inactivity

Refunds will not be issued if a user:

  • Fails to use the service within the subscription period.
  • Misunderstands the features or scope of the plan.
  • Requests a refund because the service didn’t meet subjective expectations.

We provide extensive tool descriptions, documentation, and demos so users can make informed decisions before purchasing.

7. Account Responsibility

Every registered user is responsible for maintaining account security, subscription settings, and billing information. ToolzillaPro will not be liable for loss or misuse of an account once access has been provided. No refunds will be issued for account misuse, forgotten credentials, or user-side technical problems.

8. Payment Gateway Policy

All payments on ToolzillaPro are securely processed through trusted gateways like Razorpay, PayPal, or Stripe. Once the payment gateway confirms success, it cannot be reversed automatically. Users must contact our support team immediately in case of accidental payments before activation. However, once the license or subscription is active, the refund request becomes void.

9. Legal Basis for No Refund Policy

Our refund structure is aligned with global digital commerce laws, which acknowledge that once digital content has been delivered or made accessible, it cannot be returned. This is supported by:

  • EU Consumer Rights Directive (Article 16): Exempts digital content from refunds once delivery starts.
  • Indian IT Act, 2000: Recognizes digital delivery as intangible, non-returnable goods.
  • U.S. Digital Millennium Copyright Act: Protects intellectual property and restricts reversal after content access.

Therefore, ToolzillaPro’s refund policy fully complies with current legal standards and ensures fairness across digital transactions.

10. How to Request a Refund (Exceptional Cases Only)

If you believe your payment qualifies for an exceptional refund (such as duplicate billing or gateway error), please follow the steps below:

  1. Contact us within 24–48 hours of the transaction at support@toolzillapro.shop.
  2. Include your transaction ID, email address, date of purchase, and reason for the request.
  3. Our support team will review your case and respond within 5–7 working days.

Refunds approved under such conditions will be credited back through the same payment channel used during purchase.

11. Cancellation Policy

Users can cancel subscriptions anytime through their dashboard or by contacting support. Cancellation stops future renewals but does not qualify for refunds for payments already made. Access remains active until the end of the billing cycle.

12. Dispute Resolution

Any dispute related to payments or refunds should be first raised through our official email. We will attempt to resolve it amicably. If unresolved, disputes will be governed by the laws of India and fall under the jurisdiction of the competent courts of Rajasthan, India.

13. User Agreement and Consent

By completing a purchase on ToolzillaPro, you confirm that you have read, understood, and agreed to this Refund Policy. You acknowledge that digital services and subscriptions, once accessed, are not eligible for cancellation or refund.

14. Customer Support Commitment

Our team is always available to assist users with technical or billing issues. Even though we do not provide refunds post-delivery, we ensure that every user receives uninterrupted access and smooth service. For assistance, contact our support team via support@toolzillapro.shop.

15. Continuous Policy Updates

We may update this Refund Policy periodically to align with new legal requirements, technological changes, or company updates. Users are advised to check this page regularly. Any major update will be communicated via email or website notification.

16. Summary of Key Points

  • All purchases and subscriptions are final after payment.
  • No refund will be issued once access or activation is completed.
  • Refunds are only considered for duplicate or failed transactions.
  • Subscription cancellations stop renewals but do not generate refunds.
  • All disputes will be resolved under Indian jurisdiction.

17. Final Declaration

ToolzillaPro aims to maintain complete honesty and clarity in all transactions. Our no-refund policy protects both the user and the company by ensuring ethical use of digital assets. By continuing to use our services, you agree that you fully understand and accept this policy.

Thank you for trusting ToolzillaPro — your partner in smart, transparent, and technology-driven SEO excellence.

Last Updated: October 29, 2025